Reviewana ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, and business details when you create an account.
- Payment Information: Billing address and payment method details. Payment processing is handled securely by Stripe, and we do not store your full credit card information.
- Business Data: Review platform credentials, business listings, and review data you connect to our service.
- Communications: Messages you send to us via email or support channels.
Information Collected Automatically
- Usage Data: Pages visited, features used, and actions taken within the platform.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process transactions and send related information.
- Send you updates, marketing communications, and promotional offers (you can opt out at any time).
- Monitor and analyze usage trends to improve user experience.
- Detect, prevent, and address technical issues or security threats.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors who help us operate our platform (e.g., hosting, payment processing, email delivery, analytics).
- Review Platforms: When you connect review platforms, we exchange data with those services as needed to provide our features.
- Legal Requirements: If required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services to you. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it by law.
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal data.
- Opt out of marketing communications.
- Request a copy of your data in a portable format.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at hello@reviewana.com.
7. Cookies
We use cookies to keep you logged in, remember your preferences, and understand how you use our service. You can control cookies through your browser settings, but disabling them may affect functionality.
8. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: hello@reviewana.com
Website: www.reviewana.com